Refund Policy
When a RyoProxy charge is refundable, when it is not, and how to submit a request.
Legal documents are published in English only. Translations elsewhere on this site are provided for convenience; the English text governs.
1. Principle
We refund when the platform fails to do what it promises and we cannot fix it. We do not refund infrastructure you have already consumed, or problems caused by your own network or ISP.
2. Eligible
- A defect in the platform prevents the licensed functionality from working and remains unresolved 72 hours after you report it.
- A duplicate or incorrectly charged payment.
- A subscription renewed after you submitted a cancellation, provided you report it within 7 days of the charge.
3. Not eligible
- Router hardware faults, ISP outages, PPPoE line suspension or upstream blocking by a third party.
- IP addresses flagged by an external reputation provider — reputation is assigned by third parties, not by us.
- Accounts suspended for violating the Terms of Service.
- Change of mind after a licence period has been substantially used.
4. How to request
Send your account identifier, the invoice or transaction reference, the affected agent, and a description of the problem to @RyoProxy_Support on Telegram. Include timestamps — they let us match your report against the activity log.
5. Processing
- We acknowledge within 2 business days and decide within 7 business days.
- Approved refunds are returned through the original payment method.
- Crypto payments are refunded in the same asset at the amount received; network fees and exchange-rate movement are not compensated.
6. Cancellation
You can cancel a subscription at any time from your account. Cancellation stops the next renewal; the current period runs to its end.